Frequently Asked Questions

We offer 10 premium services: Swedish Massage, Deep Tissue Massage, Thai Massage, Aromatherapy, Hot Stone Therapy, Foot Reflexology, Couple Wellness Session, Stress Relief Therapy, Body Relaxation Therapy, and a personalised Wellness Consultation. Each is performed by certified, experienced therapists.

Session durations vary by treatment: Swedish & Deep Tissue (60 or 90 mins), Thai Massage (90 or 120 mins), Hot Stone Therapy (75 or 90 mins), Foot Reflexology (45 or 60 mins), Aromatherapy (60 or 90 mins), Couple Session (90 or 120 mins), Wellness Consultation (45 mins). Our team will recommend the ideal duration during your booking.

We use only premium, certified organic massage oils, therapeutic-grade essential oils, and natural herbal products. All products are cruelty-free, sustainably sourced, and free from harmful chemicals. We can adjust to hypoallergenic options upon request.

Yes! Our Couple Wellness Session is one of our most popular offerings. Both partners receive simultaneous treatments in our private couple's suite. Each person can choose their preferred treatment independently while enjoying a shared, beautifully appointed environment. Perfect for anniversaries, birthdays, and special occasions.

Our Stress Relief Therapy and Aromatherapy sessions are specifically designed for stress and anxiety. Swedish Massage is also excellent for nervous system relaxation. During your booking, our therapists will conduct a brief consultation to recommend the perfect treatment based on your specific needs.

We strongly recommend booking in advance to secure your preferred time slot and therapist. Walk-ins are welcome based on therapist availability, but to guarantee your session, calling or WhatsApp-ing us at +91 8657471699 at least 2–3 hours ahead is advisable.

You can book via phone call (+91 8657471699), WhatsApp message, or our website contact form. Simply tell us your preferred service, date, and time. We'll confirm your booking within minutes during business hours (10 AM – 10 PM).

We request at least 2 hours advance notice for cancellations or rescheduling. We understand that plans change, and we are flexible. Please call or WhatsApp us as soon as possible if you need to modify your appointment.

We are located at Office No. 620, 3rd Floor, Modern World D Wing, Vashi Plaza, Liberty Housing Society, Sector 17, Vashi, Navi Mumbai, Maharashtra 400703. The spa is on the 3rd floor of the D Wing of Vashi Plaza.

Yes, ample parking is available at Vashi Plaza. The plaza has both open and covered parking facilities. The area is well-connected by Navi Mumbai Metro, with Vashi Metro Station just a short walk away.

From Kharghar, Belapur, CBD Belapur: Take the Navi Mumbai Metro to Vashi Station (10–15 mins). From Thane: Take the Thane-Belapur Road or bus to Vashi. From Panvel: Take the Harbour Line or Palm Beach Road. We're centrally located in Sector 17, Vashi — a landmark destination in Navi Mumbai.

We follow hospital-grade sanitisation protocols. All treatment rooms are thoroughly cleaned and disinfected before and after every session. Fresh linens, towels, and disposable items are used for each client. Our oils and tools are sterilised, and our therapists maintain strict personal hygiene standards at all times.

Absolutely. All our therapists hold professional certifications from recognised wellness and massage therapy institutions. Many have trained at internationally accredited centres, including certifications from the International Spa Association (ISPA). We invest continuously in their ongoing training and education.

For body massage treatments, you will be provided with disposable undergarments and premium cotton robes. For Thai Massage, you wear comfortable, loose clothing provided by us. Our therapists ensure complete privacy and professional draping at all times throughout your session.

Golden Luxury Spa is open 7 days a week, Monday through Sunday, from 10:00 AM to 10:00 PM. We are open throughout the year, including all public holidays, festivals, and weekends — because wellness has no off day.

Yes! Gift vouchers for any of our services make a wonderful and thoughtful gift. Contact us via phone or WhatsApp to arrange a personalised gift voucher for any occasion — birthdays, anniversaries, corporate wellness gifts, or festive gifting.

Absolutely — we warmly welcome first-time spa guests. Our therapists are trained to guide new clients through every step of the experience, from what to expect during a treatment to how to make the most of your session. We recommend starting with a Swedish Massage or Aromatherapy for a gentle and deeply enjoyable introduction.